Careers

Dynamic Imaging Systems, Inc
We develop, implement and support innovative software solutions for law enforcement and corrections agencies. Want to help?

Dynamic Imaging Systems offers a product suite of imaging, biometric and mobile inmate tracking software, which specifically addresses the challenges within the LE and Corrections marketplace. Our organization’s unique insight into the needs of law enforcement agencies allows us to focus on developing and marketing technologies that are both relevant and necessary for law enforcement personnel. Our technology spans a wide array of solutions ranging from facial recognition, fingerprint identification and mugshot applications that all work together on desktop and mobile systems.

Since we measure our success by our satisfied customers, Dynamic Imaging Systems is always in search of qualified professionals who share our passion for providing the ultimate customer satisfaction experience. If you are interested in joining a fast-paced organization that offers competitive pay and a comprehensive benefits package, take the next step to learn about the opportunities that we presently have available.


Benefits

Dynamic Imaging Systems offers a comprehensive benefits package which includes Health, Vision, Dental, Life, and Disability. The company contributes a generous percentage of the overall cost for both the employees and their families. We also offer a competitive 401K plan and a Flexible Spending Account (FSA). Eligibility for Health Plan, 401K and FSA begins 60 days from employment start date.

The company provides 8 paid holidays. Paid Time Off is accrued from first day of employment. Management approved, job related certification expenses or tuition reimbursement are offered at 50%.


3 Current Job Postings (4/3/2017)


Tier 1 Technical Support Representative


Dynamic Imaging Systems, a software development and integration company located in Mt. Laurel, New Jersey, is seeking a Tier 1 Technical Support Representative. Dynamic Imaging specializes in the development of software for mugshot imaging, biometrics, mobile jail applications, and integration services for public safety / law enforcement.
Position Overview
This role involves working on the front lines of technical support for our 300+ customers. The candidate will need to learn the company products in a quick timeframe, but must also have sound knowledge of Windows OS (desktop and server), web servers, networking concepts, and Microsoft security and authentication architecture. The candidate must be a highly organized individual with very good troubleshooting and problem solving skills, and must consistently communicate and document customer activities. The candidate must also have excellent interpersonal skills and be able to work with a variety of customers in a variety of environments with a professional and courteous demeanor.
Job Responsibilities
The candidate’s primary focus will be handling and resolving incoming customer support incidents. The candidate will be responsible for answering calls, emails, or web portal requests, gathering details from the reporting party, analyzing and diagnosing potential causes for reported issues, and ultimately taking actions that resolve reported issues. The candidate will be expected to work with Tier 2 in the event issues cannot be resolved in a timely or credible fashion. The candidate will also be expected to document activities in case notes, supplying relevant technical and non-technical information. There is no expected travel for this position. Involvement in a monthly after-hours (24x7) rotation is required.
Required Skills
  • Sound knowledge of Windows desktop and server OS (Windows 7, 8, 10, Server 2008, 2012).
  • Sound knowledge or experience with Microsoft security and networking concepts and architectures.
  • Experience installing, supporting, and troubleshooting workstation peripheral devices (cameras, printers).
  • Strong interpersonal skills, preferably interfacing directly with customers.
  • Good organizational skills with strong verbal and writing abilities.

    Other Desired Skills
  • Knowledge of Microsoft SQL Server & Oracle database platforms.
  • Knowledge of Microsoft web servers running IIS.

    Educational Requirements
    A minimum of a collegiate Associate’s degree, or professional technical certifications in a related area, or equivalent work experience (at least 1 year).

    Additional Information
    Position Type: Full Time, Permanent
    Salary: DOE


    Tier 2 Technical Services and Implementations Representative


    Dynamic Imaging Systems, a software development and integration company located in Mt. Laurel, New Jersey, is seeking a Tier 2 Technical Services and Implementations Representative . Dynamic Imaging specializes in the development of software for mugshot imaging, biometrics, mobile jail applications, and integration services for public safety / law enforcement.
    Position Overview
    This role involves working on the planning, customization and deployment of the company product suite into customer environments, as well as some broader application development initiatives. The candidate must be a highly motivated individual who can work independently with minimal direction and supervision from management, is capable of performing Windows installations and configurations, can perform C# coding, data conversions, IIS and website configuration, customer trainings and technical support, as well as onsite customer installations of the company’s software applications. Accordingly, the successful candidate must acquire both in-depth product knowledge as well as relevant Windows OS and SQL database expertise in a short period of time.
    Job Responsibilities
    The candidate’s primary focus will be spent working on customer projects, which involves completing all the necessary analysis and technical tasks from the beginning through completion of the project (on-site or remote implementation in the customer’s environment). Most project tasks include comprehension of project deliverables and timelines, installation and configuration of hardware and software components, including company software applications, custom scripting, custom C# coding, and data conversions. The candidate must typically travel on-site to deliver, install, and train on the final working solution. The candidate will also be expected to work on internal technical initiatives as well as provide Tier 2 technical support to customers, including involvement in a monthly 24x7 after-hours rotation.
    Required Skills
  • Windows desktop and server OS installation and configuration (Windows 7, 8, 10, Server 2008, 2012).
  • Microsoft SQL Server database platform, with the ability to write and decipher database queries, perform basic database administrative functions.
  • Knowledge or experience with Microsoft security and networking concepts and architectures, including AD, NTFS, and domains/DNS.
  • Ability to program in C#; may also have experience programming in: VB.Net, iOS (X Code), Javascript, VBScript, VBA, HTML, CSS.
  • Experience and knowledge of web architecture, web services programming, and Microsoft’s IIS web server platform.
  • Ability to perform data mapping tasks and data conversions.
  • Ability to analyze project requirements and deliverables to properly plan project tasks and timelines.
  • Must possess strong interpersonal skills, preferably interfacing directly with customers.
  • Good time management and organizational skills; strong verbal and writing abilities.
  • Travel for on-site installations (up to 30%).

    Other Desired Skills
  • Experience and exposure to iOS development or the Xamarin development platform
  • Exposure to or knowledge of Oracle database platforms and queries.

    Educational Requirements
    A minimum of a collegiate Associate’s degree, or technical certifications in a related discipline, or equivalent work experience (minimum 2 years).

    Additional Information
    Position Type: Full Time, Permanent
    Salary: DOE


    Technical Sales Engineer


    Dynamic Imaging Systems, a software development and integration company located in Mt. Laurel, New Jersey, is seeking a Technical Sales Engineer. Dynamic Imaging specializes in the development of software for mugshot imaging, biometrics, mobile jail applications, and integration services for public safety / law enforcement.
    Position Overview
    This position involves working primarily with our Sales and Technical departments, playing a liaison role between Sales, Technical Support and Implementation, Product management, and Project management staff. The position will also be a liaison between Business Partners and the Technical team, with respect to related product interfaces and partner integration. The role will bridge prospective customers with the Sales team, by providing consultative technical assistance through clear explanations of technical aspects, features, and benefits of company software applications and solutions throughout the sales process. The role will involve installation and configuration of company software applications for sales and business partner demonstrations, as well as direct involvement with internal projects that improve the efficiency of both the sales team as well as the office environment.
    Job Responsibilities
    The candidate’s primary responsibilities will be:
  • Preparation for customer demos, trade shows, and business partner meetings/demos (i.e., product installation and configuration on company demo machines).
  • Assessment of customer needs for the purpose of providing customer cost estimates.
  • Providing product, service, or equipment technical information by answering questions and requests.
  • Providing responses to technical portions of RFI’s / RFP’s.
  • Working closely with the Sales team throughout the entire sales opportunity process, providing technical and product information.
  • Comprehending customer business processes and recommending the best configuration/implementation of the company’s products and interfaces.
  • Identifying customer service requirements by establishing personal rapport with prospects.
  • Contributing to sales engineering effectiveness by identifying issues that must be addressed.
  • Maintaining professional and technical knowledge through attendance at educational workshops and trade shows, and through reviewing professional publications and other industry-related articles.
  • Travel is required (up to 30%).
    Required Skills
  • Strong understanding of Windows OS (desktop/server), web architecture, Microsoft network & security.
  • SQL Server query writing/comprehension; ability to view/extract data; perform basic database administrative functions.
  • Strong problem solving and analytical skills.
  • Organized and attentive to details, with the ability to prioritize and handle multiple priorities.
  • Grasp and maintain current product knowledge.
  • Strong consultation skills with the ability to understand customer needs, translate into selling solutions.
  • Solid technical comprehension and analysis of customer requirements (RFP’s).
  • Professional personality with excellent presentation, writing, and verbal communication skills

    Other Desired Skills
  • Software installation and configuration skills (i.e., possible implementation background).

    Educational Requirements
    A minimum of a collegiate Bachelor’s degree, or equivalent work experience (at least 2 years).

    Additional Information
    Position Type: Full Time, Permanent
    Salary: DOE