Careers

Dynamic Imaging Systems, Inc
We develop, implement and support innovative software solutions for law enforcement and corrections agencies. Want to help?

Dynamic Imaging Systems offers a product suite of imaging, biometric and mobile inmate tracking software, which specifically addresses the challenges within the LE and Corrections marketplace. Our organization’s unique insight into the needs of law enforcement agencies allows us to focus on developing and marketing technologies that are both relevant and necessary for law enforcement personnel. Our technology spans a wide array of solutions ranging from facial recognition, fingerprint identification and mugshot applications that all work together on desktop and mobile systems.

Since we measure our success by our satisfied customers, Dynamic Imaging Systems is always in search of qualified professionals who share our passion for providing the ultimate customer satisfaction experience. If you are interested in joining a fast-paced organization that offers competitive pay and a comprehensive benefits package, take the next step to learn about the opportunities that we presently have available.


Benefits

Dynamic Imaging Systems offers a comprehensive benefits package which includes Health, Vision, Dental, Life, and Disability. The company contributes a generous percentage of the overall cost for both the employees and their families. We also offer a competitive 401K plan and a Flexible Spending Account (FSA). Eligibility for Health Plan, 401K and FSA begins 60 days from employment start date.

The company provides 8 paid holidays. Paid Time Off is accrued from first day of employment. Management approved, job related certification expenses or tuition reimbursement are offered at 50%.


Job Postings (As of 4/19/2019)


Tier 1 Technical Support Representative


Dynamic Imaging Systems, a software development and integration company located in Mt. Laurel, New Jersey, is seeking a Tier 1 Technical Support Representative. Dynamic Imaging specializes in the development of software for mugshot imaging, biometrics, mobile jail applications, and integration services for public safety / law enforcement.
Position Overview
This role involves working on the front lines of technical support for our 300+ customers. The candidate will need to learn the company products in a quick timeframe, but must also have sound knowledge of Windows OS (desktop and server), web servers, networking concepts, and Microsoft security and authentication architecture. The candidate must be a highly organized individual with very good troubleshooting and problem solving skills, and must consistently communicate and document customer activities. The candidate must also have excellent interpersonal skills and be able to work with a variety of customers in a variety of environments with a professional and courteous demeanor.
Job Responsibilities
The candidate’s primary focus will be handling and resolving incoming customer support incidents. The candidate will be responsible for answering calls, emails, or web portal requests, gathering details from the reporting party, analyzing and diagnosing potential causes for reported issues, and ultimately taking actions that resolve reported issues. The candidate will be expected to work with Tier 2 in the event issues cannot be resolved in a timely or credible fashion. The candidate will also be expected to document activities in case notes, supplying relevant technical and non-technical information. There is no expected travel for this position. Involvement in a monthly after-hours (24x7) rotation is required after a minimum 3 month probationary period.
Required Skills
  • Sound knowledge of Windows desktop and server OS (Windows 7 & 10, Windows Server 2008, 2012, & 2016).
  • Sound knowledge or experience with Microsoft security and networking concepts and architectures.
  • Experience installing and troubleshooting workstation peripheral devices (i.e., cameras, printers).
  • Strong interpersonal skills, preferably interacting directly with customers on the phone.
  • Well organized with strong verbal and writing skills.
  • Frequent and pertinent communication with customers and management.

    Other Desired Skills
  • Knowledge of Microsoft SQL Server & Oracle database platforms.
  • Knowledge of Microsoft web servers running IIS.

    Educational Requirements
  • A minimum of a collegiate Associate’s degree, or professional technical certifications in a related area, or equivalent work experience (at least 1 year).

    Additional Information
  • Position Type: Full Time, Permanent
  • Salary: DOE


    Tier 1 Advanced Technical Support Representative


    Dynamic Imaging Systems, a software development and integration company located in Mt. Laurel, New Jersey, is seeking a Tier 1 Advanced Technical Support Representative. Dynamic Imaging specializes in the development of software for mugshot imaging, biometrics, mobile jail applications, and integration services for public safety / law enforcement.
    Position Overview
    This role involves working on the front lines of technical support for our 300+ customers. The candidate will need to learn the company products in a quick timeframe, but must also have sound knowledge of Windows OS (desktop and server), web servers, networking concepts, and Microsoft security and authentication architecture. The candidate must be a highly organized individual with very good troubleshooting and problem solving skills, and must consistently communicate and document customer activities. The candidate must also have excellent interpersonal skills and be able to work with a variety of customers in a variety of environments with a professional and courteous demeanor. The candidate will ideally have a more advanced level of technical knowledge and incident resolution experience, and could possibly be involved in project implementations for customers.
    Job Responsibilities
    The candidate’s primary focus will be handling and resolving incoming customer support incidents. The candidate will be responsible for answering calls, emails, or web portal requests, gathering details from the reporting party, analyzing and diagnosing potential causes for reported issues, and ultimately taking actions that resolve reported issues. The candidate will be expected to work with Tier 2 in the event issues cannot be resolved in a timely or credible fashion. The candidate will also be expected to document activities in case notes, supplying relevant technical and non-technical information. Travel is not anticipated for this position, but if it becomes necessary, would likely not be more than 10%. Involvement in a monthly after-hours (24x7) rotation is required after a minimum 3 month probationary period.
    Required Skills
  • Sound knowledge of Windows desktop and server OS (Windows 7 & 10, Windows Server 2008, 2012, & 2016).
  • Sound knowledge or experience with Microsoft security and networking concepts and architectures.
  • Experience installing and troubleshooting workstation peripheral devices (i.e., cameras, printers).
  • Knowledge of Microsoft SQL Server & Oracle database platforms, with the ability to write and understand basic database queries for data manipulation.
  • Knowledge of Microsoft web servers, IIS administration.
  • Strong interpersonal skills, preferably interacting directly with customers either on the phone or in-person (or both).
  • Extremely well-organized with strong verbal and writing skills.
  • Frequent and pertinent communication with customers and management.

    Other Desired Skills
  • Ability to manage multiple tasks and handle shifting priorities.
  • Exposure to or knowledge of a programming language, such as: C#, Javascript, VBScript, VBA, HTML, CSS

    Educational Requirements
  • A minimum of a collegiate Associate’s degree, professional technical certifications in a related area, or equivalent work experience (at least 2 years).

    Additional Information
  • Position Type: Full Time, Permanent
  • Salary: DOE